1. Who We Are

This Privacy Policy applies to the MU165 website and platform (mu165.id and app.mu165.id, together the “Platform”). The Platform is operated by PT Mantap Umroh Sejahtera, an Indonesian company established in 2024 (Kemenkumham registration AHU-0049269.AH.01.01.2024, NIB 0807240079389), referred to in this policy as “MU165”, “we”, or “us”.

You can contact us at admin@mu165.id or at our registered office in Citra Raya, Cikupa, Tangerang, Banten 15610, Indonesia.

2. Data We Collect

• Account data: name, email address, phone number, username and password (stored only in hashed form).
• Agent network data: sponsor/upline relationships, activation codes and agent status.
• Travel service data: identity details (such as national ID and passport information) required to process Umrah travel services, ticketing and accommodation.
• Transaction data: orders, payments, savings account activity, commissions and rewards.
• Technical data: IP address, browser type, device information and platform logs.
• Communication data: messages you send us through forms, email or official channels.

3. How We Use Your Data

• To provide the services you request — Umrah packages, savings plans, agent network participation and related transactions.
• To verify identity and comply with legal, tax and regulatory obligations in Indonesia.
• To operate, secure and improve the Platform, including fraud prevention.
• To communicate service updates related to your transactions or account.

We do not sell your personal data. Processing is based on contract performance, compliance with legal obligations, our legitimate interest in operating a secure platform, and — where required — your consent.

4. Sharing Your Data

We share personal data only as necessary:

• Payment processors — online payments are handled by established gateway providers (Midtrans and Yukk) under their own security standards.
• Travel partners — airlines, hotels and ground operators, strictly to deliver the travel services you purchased.
• Authorities — where required by Indonesian law or lawful government requests.
• Service providers — hosting and infrastructure providers bound by confidentiality obligations.

5. Security

The Platform uses role-based access control, encrypted transport (HTTPS) in production, CSRF protection and access-controlled databases. Financial activity is recorded in an auditable double-entry ledger. No system is perfectly secure, but we design our processes so that access to personal data is limited to what specific roles require.

6. Data Retention

We retain personal data as long as needed to provide services, meet legal and tax obligations, and resolve disputes. Transaction and accounting records are retained in accordance with Indonesian bookkeeping requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to legal retention obligations. To exercise these rights, contact admin@mu165.id from the email associated with your account. We respond within a reasonable period and may verify your identity before acting on requests.

8. Children

The Platform is intended for users aged 18 and above. Accounts for minors participating in Umrah travel are managed by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy as the Platform evolves. Material changes will be announced on this page with an updated date. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

10. Contact

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